Cottages of New Lenox provides both Assisted Living and dedicated Memory Care. The community is prepared to support residents who wander during the day or night, those at risk of elopement, and individuals living with advanced dementia. Clinical staff administer and monitor oxygen therapy, specialized diets, comprehensive wound care, and diabetic management that includes oral medications, injections, and sliding-scale insulin. Residents under 60 who meet care criteria are accepted, and the team tailors care plans to match each person’s medical profile.

Care is delivered by a licensed nurse on-site 24/7, backed by an additional on-call nurse at all times. All employees undergo background checks, and the property maintains 24-hour staffed security with fenced grounds, alarmed doors, pull-cord alerts in suites, and personal emergency response systems. A visiting podiatrist handles routine foot care, and resident assistants provide full help with bathing, dressing, eating, and toileting. Mobility support ranges from standby supervision to one- or two-person transfers and accommodates walkers and wheelchairs.

Suites are offered in several layouts; some have a private bathroom, a kitchenette, individual heating and cooling controls, or cable service, but not every unit includes every feature. Residents take meals in a communal dining room that serves three daily menus with options for vegetarian, low-sodium, no-sugar, and other physician-ordered diets. All-day dining, healthy snacks, guest meals, and seasonal outdoor cookouts are part of the routine.

Independent Living residents who choose medication management monitoring can have nurses oversee prescription refills, dosage scheduling, and compliance checks while still enjoying the flexibility of an independent lifestyle. This service can be added or removed as health needs change without requiring a move to Assisted Living.

The campus is wheelchair accessible and pet friendly—it's a good idea to check with the community during your visit to see if your pet will be allowed. On-site conveniences include a barber and beauty shop, movie room, internet access, communal gardens, gazebo seating, a putting green, regularly scheduled outdoor grilled events, and on-site religious services. Utilities are bundled with rent, and scheduled transportation is available for medical appointments and local errands.

Residents and their families say:

This community is highly regarded by residents' families for its compassionate and attentive care. The environment is described as clean, welcoming, and homelike, which provides comfort to both residents and their families. The staff’s dedication to treating each resident with respect and care is frequently highlighted, with many reviewers expressing gratitude for the family-like atmosphere and excellent communication. Many reviews note the supportive staff, who go above and beyond to ensure residents are happy and their needs are met. The community offers a range of engaging activities which allow residents and their families to participate together, enhancing the familial atmosphere. The quality of food and nutrition also receives positive feedback, with some reviews specifically noting improvements since a new chef was appointed.

There are a few critical observations mentioned by reviewers. One reviewer expressed dissatisfaction with the adequacy of food portions, meal assistance, and privacy concerns, indicating that residents frequently visit each other’s rooms, which may impact some individuals' privacy and comfort. Another shared concern about the inconsistency with laundry services, including missing personal items like towels and clothing. However, even those who mentioned areas needing improvement also acknowledged the staff’s commitment to providing good care and maintaining communication with families.

In summary, this community offers a nurturing and caring environment for its residents, earning praise for its dedicated staff and comprehensive approach to elder care. While some areas for improvement are noted, particularly in food service and privacy, the positive experiences and gratitude expressed by many family members underscore the community’s strengths in providing a supportive and family-oriented setting.

AI generated summary of real reviews