Charter Senior Living of Hazel Crest delivers both Assisted Living and Memory Care, allowing residents with different support needs to remain in one community. Physicians visit the building, and on-site podiatry services reduce the need for outside appointments. Respite stays are accepted, and the staff manages diabetes through monitoring, medication administration, and diet coordination. Speech therapy is available for residents who need help with communication or swallowing, and the team is trained to support advanced dementia conditions.

Registered nurses and licensed practical nurses are on site 24 hours a day, backed by an on-call nurse for additional coverage. Employees pass background checks, an awake night shift is in place, and an activity director oversees daily engagement. Safety measures include door alarms, fenced front and rear areas, a WanderGuard system, and in-room pull cords that alert staff. Caregivers provide full assistance with bathing, dressing, eating, and toileting. Transfer aid ranges from standby help for walker users to one-person transfers for wheelchair users or bed-bound residents.

Apartments vary, but many feature a private bathroom, kitchenette, independent temperature controls, cable access, and the option to paint or decorate the space. Because not every accommodation includes each feature, families should confirm the layout and amenities of the specific residence they are considering.

Dining follows a set menu prepared to meet nutritional guidelines, and snacks are available throughout the day. The kitchen team adjusts textures, seasonings, and ingredients to honor physician-ordered diet modifications or personal preferences.

Shared spaces are wheelchair accessible and include a barber and beauty shop, exercise room, wellness center, internet access, and areas for on-site religious services. Scheduled transportation is available for medical appointments, errands, and community outings.

Residents and their families say:

Charter Senior Living of Hazel Crest has garnered a reputation for being a warm, inviting, and highly accommodating facility. Many reviewers have praised its cleanliness, the friendly and enthusiastic staff, and the variety of activities and services offered to residents. Reviewers noted the facility's secure environment, well-kept and comfortably furnished rooms, and the fresh, home-prepared meals. Particularly highlighted was the community's approach to creating a homely atmosphere, including organizing entertainment and ensuring residents have ample opportunities for social interaction in safe, comfortable common areas. The facility’s layout supports the residents' mobility, including those in wheelchairs, with some reviewers appreciating the smaller size of the facility for its potential for more personalized care.

However, a few concerns were raised regarding the adequacy of staffing and the level of professional care, particularly for residents with more intensive needs such as Alzheimer's and dementia. Some felt that there could be more skilled nursing staff available. The cost of living in this community was mentioned as a point of contention for some, with opinions indicating that while the services and environment are commendable, they come at a price that may not be affordable to all. Additionally, there were isolated reports of instances where the care and management did not meet the reviewers' expectations or their loved one's needs. These reviews suggest a need for thorough evaluation by prospective residents and their families to ensure that the community’s offerings align with their expectations and needs. Despite these few areas of concern, the feedback reflects a strong sense of satisfaction with the overall care, cleanliness, and friendliness of the staff and the living environment provided by Charter Senior Living of Hazel Crest.

AI generated summary of real reviews