Residents and their families say:

Heritage Woods comes highly recommended by many of its residents and their relatives for its quality care and warm, family-like atmosphere. One reviewer praised the motivated and dedicated staff, noting that they always ensure residents are entertained and comfortable. Several other reviewers appreciated the "top-notch" attention to detail which makes the organization one of the best assisted living communities. A majority lauded the fact that every aspect of the organization prioritizes the resident, an assurance that is hard to find elsewhere. Many reviewers recounted their experiences of how they found a home in Heritage Woods, a place they’ve lived for years and loved for its attention to residents' needs and its communal feel. Special mention was given to the home's capability to balance their residents' need for freedom with helpful support.

A good number of reviewers outlined the excellent amenities included in the care package offered by the community. These range from a library and puzzle room to a beauty shop, among other appealing features. The residents are also offered three nutritious meals a day and snacks, which are available anytime. This nutritional mindfulness, one reviewer noted, helped improve their diabetic mother's health. Additionally, regular housekeeping and laundry services are offered. The handful of reviewers was grateful for the community-centered activities that enhance the residents' social lives, the numerous trips outside the home that the residents are taken, as well as the 24-hour provision of service which ensures their loved one's safety and care.

Community outreach, as well as the staff’s involvement therein, was praised by others. Praise was given to the quality of meals and excellent service provided by the dietary staff. Heritage Woods of Flora was described as a clean, comfortable and supportive living community, run by amazing people who treat it as home and are dedicated to ensuring all residents are happy and well cared-for. A vast majority of the reviewers expressed their satisfaction in knowing their loved ones were well taken care of at Heritage Woods, resulting in a healthier, happier, and more active living experience. This led them to wholeheartedly recommend the facility to others in need of supportive living.