Citadel Care Center-Elgin delivers licensed nursing-home care with an emphasis on skilled medical services. Registered and licensed practical nurses are on duty 24 hours a day to administer medications, manage chronic and post-surgical conditions, and respond to emergencies. The team provides wound care, IV therapy, tracheostomy support, complex diabetic monitoring, and other clinical interventions under attending-physician orders. Physical, occupational, and speech therapists conduct evidence-based rehabilitation programs to help residents maintain or recover functional abilities, and each care plan is reviewed regularly by an interdisciplinary team.

Complementing daily nursing services, the center hosts routine physician and specialist rounds, on-site laboratory work, and pharmacy reviews to keep care coordinated. Case managers arrange hospital transfers, dialysis transportation, and outpatient appointments when necessary, while short-term rehabilitation, respite stays, and hospice coordination are also available. Staff follow infection-control and fall-prevention protocols, and a secured unit offers an added layer of safety for residents who have cognitive challenges and may be at risk of wandering.

Accommodation options include private and semi-private rooms with accessible bathrooms, adjustable beds, individual climate controls, and emergency call systems linked to the nursing station. Basic Wi-Fi, cable television, housekeeping, and personal laundry services are part of the standard package, and shared lounges give residents places to socialize or meet with visitors. Some rooms add features such as in-room wardrobes, mini-refrigerators, or garden views, but not all accommodations have all the features, so touring families should confirm specific room details in advance.

Meals are planned by a registered dietitian and prepared on site, with three daily menus that accommodate regular, diabetic, cardiac, mechanical-soft, and pureed diets. Residents dine in a central dining room where staff are available to assist with feeding, though tray service can be sent to the room for those who need or prefer it. Snacks and hydration stations are accessible throughout the day, and staff monitor intake to support weight management and ensure nutritional goals are met. Residents have opportunities to provide feedback on menu selections, which the culinary team uses to adjust offerings as needed.