Care Center At Center Grove in Edwardsville, IL operates as a nursing home, delivering 24-hour skilled nursing oversight for residents who need ongoing clinical monitoring and help with daily activities. The facility also accepts individuals needing short-term respite stays, giving family caregivers a temporary break while ensuring their loved ones continue to receive professional medical attention, medication management, and assistance with mobility, bathing, and other essential tasks.

Beyond direct medical support, the center maintains an on-site team that coordinates physician visits, therapy services, and routine health assessments. Licensed nurses are present on every shift, and care plans are reviewed regularly to adjust to changes in a resident’s condition. The staff also manages transitions after hospitalizations, helping residents regain stability before returning home or moving to long-term placement.

Accommodation options include private and semi-private rooms. Select rooms feature central air conditioning for consistent climate control, cable TV for in-room entertainment, and Wi-Fi access for personal devices, while others may offer only some of these conveniences. Outdoor areas are available for residents who wish to spend time outside or meet visitors, although availability can differ by room location.

Dining follows a rotating menu developed with input from dietitians. Three daily meals are served in a communal dining room with staff assistance for those who need help eating. Modified diets are provided for residents with medical or dental restrictions, and snacks are accessible between meals to support nutritional needs.

Residents have access to an activity center that hosts daily programs designed to encourage movement, social interaction, and cognitive engagement. A library and computer lounge offers quiet space for reading, internet use, and video calls with family, providing both leisure and practical resources in one setting.

Residents and their families say:

This community has received a variety of feedback from its residents and visitors, highlighting both its strengths and areas for improvement. Many have celebrated the ongoing renovations, praising the facility for its clean and welcoming atmosphere, especially noting the pleasant decor during festive seasons. The staff's attentiveness and familial approach have been commended, with specific mentions of staff members going above and beyond to accommodate and care for residents and their families. From providing personalized care to ensuring residents feel at home, the community seems committed to creating a nurturing environment. The outdoor visits, when the weather allows, have also been particularly appreciated, adding to the quality of life for residents.

However, amid the praises, there have been voiced concerns that underline areas in need of attention. Multiple reviews have called out issues regarding the professionalism and responsiveness of the CNAs, pointing to a gap in the expected level of care and actual experiences. Complaints about meal quality being subpar, with food often served cold, have been noted alongside dissatisfaction over room sizes, which are described as too small and cramped, impacting the overall comfort of residents. A significant grievance involved miscommunication and a lack of promptness in critical situations, which has deeply affected the trust of some family members in the facility's ability to provide dependable care.

In summarizing these experiences, it's evident that while there are many aspects of this community that residents and their families value, particularly the efforts to modernize the facility and the warm interactions with certain staff members, there are also critical issues that need addressing. Improving the professionalism of the CNAs, ensuring meals are served hot and tasty, and addressing concerns about room sizes and emergency communication could enhance resident satisfaction significantly.

AI generated summary of real reviews