The Birches Assisted Living in Clarendon Hills, IL offers a range of care options tailored to meet the specific needs of residents. The facility specializes in assisted living, independent living, and memory care, making it an ideal choice for seniors at various stages of life. Medical support is focused on various conditions, including wandering, elopement, and diabetic management, whether for those on oral medications, injections, or sliding scale regimens. The caregivers are equipped to provide comprehensive support for advanced dementia conditions, ensuring residents receive appropriate care and supervision.

In addition to the primary care types, The Birches is committed to maintaining the well-being and safety of its residents through a robust staffing and security structure. On-site healthcare professionals, including RNs and LPNs, are supported by a 24-hour nurse on call, ensuring that assistance is always available. Staff undergo background checks, and a range of safety measures, including a fenced rear yard and door alarms, address the needs of those who may wander. Comprehensive services such as bathing, eating support, dressing aid, and toileting assistance are readily available, and the facility provides transfer services with assistive devices like walkers and wheelchairs.

Accommodations at The Birches Assisted Living are designed for comfort and convenience, featuring housekeeping services and private bathrooms in many units. While most accommodations include cable television, not all units come equipped with every amenity. Dining options are thoughtfully considered, with a private dining room for social gatherings and in-room dining available for convenience. Residents have access to various nutrition options, including snacks, vegetarian selections, gluten-free choices, and dietary modifications to suit individual health needs.

The facility also boasts a variety of amenities that contribute to a vibrant community atmosphere. Residents can enjoy communal gardens, on-site religious services, and special interest clubs, enhancing social engagement. Additional conveniences include a library, movie room, and wellness center, along with internet access for staying connected. The premises are wheelchair accessible and feature a barber and beauty shop for personal care. Transportation services are available, including a shuttle for medical appointments, while the location is conveniently close to public transportation. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a lot of positive feedback for its caring and attentive staff, from the front desk personnel to the nursing and activities teams. Residents and their families have expressed gratitude for the multitude of activities available, including concerts, road trips, and various social gatherings that foster a sense of family and home within the community. The chef and dining staff have been praised for their efforts in accommodating special requests and overhauling the menu to offer a variety of options, suggesting a commitment to making dining a pleasurable experience for the residents. The housekeeping and maintenance services have been responsive and professional, ensuring a clean and well-maintained living environment. Physical therapy services provided through Adventist Health System have been mentioned as a testament to the community's dedication to resident health and well-being.

However, there have been points of contention, such as inconsistent cleaning services and concerns over staff turnover, including the departure of a well-regarded nurse which caused distress among residents and their families. Complaints about the Wi-Fi service being unreliable have been noted, indicating room for improvement in amenities. Furthermore, the community's policy on accepting gifts like gift cards has led to some dissatisfaction among residents wishing to show their appreciation to specific staff members. Despite these issues, many have found the community to be a friendly, welcoming place where the size and personal touches make residents feel valued and cared for. The staff's recognition of residents by name and their proactive approach to care have also been highly valued, suggesting that this community is a place where individuals can find a safe, engaging, and caring environment to call home.

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