Heritage Woods of Centralia offers both Assisted Living and Independent Living, giving residents access to the level of help that fits their needs. The community is equipped to support people with mild dementia and a wide range of medical requirements, including behavioral health issues, overnight supervision, wound care, oxygen therapy, special diets, and diabetes management whether by oral medication, injections, or sliding-scale insulin. Residents younger than 60 are accepted when appropriate, and visiting podiatry services and acceptance of psychiatric diagnoses add to the scope of on-site clinical resources.

Registered and licensed nurses are on duty around the clock, and staff members undergo background checks. An awake night shift, pull-cord and personal emergency response systems, door alarms, and 24-hour security help ensure quick response to any need. Staff provide some physical assistance with bathing, dressing, and toileting, while mealtime support is generally limited to cueing or supervision. Transfer help ranges from standby assistance to one-person transfers for those using walkers or wheelchairs.

Apartments include a private bath with a zero-entry shower, kitchenette, individual climate controls, cable access, and options to paint or decorate. Not every unit contains every feature, so it is best to verify specific details during a visit. Housekeeping and scheduled laundry are provided, and Independent Living residents can receive medication-management monitoring, weekly housekeeping, laundry, and a monthly meal plan.

Meals are prepared to order, with snacks available throughout the day, room service on request, and a private dining room for family gatherings. Dietary modifications such as gluten-free, vegetarian, mechanical-chopped, puréed, and thickened-liquid menus are available as ordered by a physician or dietitian.

Residents have access to on-site parking, wheelchair-accessible common areas, a barber and beauty salon, wellness center, internet, communal gardens, religious services, concierge desk, library, country store, scheduled transportation, and proximity to public transit for appointments and errands.