Residents and their families say:

Many reviewers shared their positive remarks about Madison Heights at the Prado. They praised this facility for its excellent communication, patience, and willingness to help. The apartments were reported to be clean, well-maintained, and adequate. The facility also offered various activities designed to cater to residents' interests. One reviewer noted that the dining area looked pleasant and the outdoor spaces were safe and nicely arranged like a garden.

Another aspect that reviewers liked about Madison Heights was the knowledgeable staff members who were highly engaging and kind to residents. They conveyed that the facility offered a good balance between medical care and lifestyle. Reviewers often mentioned the great variety of activities, good food, and nice community areas as points of praise. The rooms had a homely feel, which many found comforting. The facility management was appreciated for their proactive communication and personal care.

Several reviewers noted that they were comfortable entrusting the well-being of their family members to Madison Heights due to their high standard of care. A sense of community was felt at Madison Heights, as residents were grouped into neighborhoods, making it feel less chaotic and more homely. Further, reviewers applauded the constant interaction and caring nature from the staff. Even when minor issues arose, these were promptly addressed by the staff, who maintained a high level of transparency with families about financial matters. Nonetheless, numerous reviewers recommended Madison Heights to others, often for its personal care, professional staff, cleanliness, and range of activities.