Brookdale Hartwell offers both Assisted Living and Memory Care, allowing residents to receive the right level of support whether they need help with daily routines or specialized dementia services. The community is prepared to care for residents who wander during the day or night, are at risk for elopement, require wound care or oxygen, follow special diets, are under 60 years old, or manage diabetes with oral medication or injections. Care plans also accommodate advanced dementia conditions.

An RN or LPN is on staff and a nurse is on call around the clock. Team members undergo background checks, the night shift remains awake, and staff are present 24/7. Safety measures include fenced outdoor areas, door alarms, pull cords, and personal emergency response systems. A visiting podiatrist provides on-site foot care. Staff can deliver full assistance with bathing, eating, dressing, and toileting, and they handle a range of transfers using walkers, wheelchairs, standby help, or one- and two-person lifts.

Apartments can include a private bathroom, individual temperature controls, cable service, and the option to paint or decorate the space. Housekeeping and scheduled laundry are provided for all residents. Because floor plans and room types vary, not every accommodation has every feature, so it is best to confirm specific details when touring.

Meals are served using both set menus and on-order selections, and snacks are available throughout the day. The culinary team manages diet modifications such as mechanical-chopped, puréed, thickened-liquid, vegetarian, and other physician-ordered plans. Special diets related to diabetes or other conditions are supported.

Residents have access to surface parking, outdoor smoking areas, wheelchair-accessible common spaces, a barber and beauty shop, internet connectivity, communal gardens, on-site religious services, emergency response devices in each room, and both courtyard and garden areas. Additional conveniences include an arts and crafts studio, gardening areas, a private dining room for family gatherings, a game room, flat-screen TVs, and scheduled transportation. Pets are allowed; it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a multitude of positive remarks from reviewers, particularly highlighting the friendliness and caring nature of staff, cleanliness of the environment, and the range of activities available for residents. Many appreciated the hospitable and welcoming atmosphere, noting that the facility, though not brand new, is well-maintained and not run down. The communal areas, including dining spaces, were often described as beautiful and the rooms as clean and sanitary, with some pointing out the spaciousness and handicap accessibility of bathrooms. The food quality also received praise, enhancing the residents' daily experience. The engaging social opportunities, from piano performances and card games to collective TV watching, contribute significantly to a cheerful and interactive atmosphere, making it a place not only for current residents but also a consideration for future personal needs as noted by one reviewer.

However, despite the overall positive feedback, a few areas of concern were mentioned by more than one reviewer. Some described the rooms as small, and there was a noted desire for more comprehensive medical attention and care services, including a quicker response to residents' needs. Another point of concern was the interaction level among residents, with one reviewer expressing that their family member could benefit from more intellectually stimulating companionship, considering the varying levels of mental capacity observed among the residents. Additionally, the process of adjusting to the new environment was a concern for some, emphasizing the importance of a supportive community atmosphere for new residents. Despite these challenges, the personal attention given to the residents and the active effort to renovate and improve the community were highly valued, contributing to a sense of satisfaction and ease for those with loved ones in the community.

AI generated summary of real reviews