Residents and their families say:
This community has received a plethora of positive feedback from reviewers, praising its beautiful, clean facilities, and the professional, hospitable staff. The units are very nice, and the common areas, including the kitchen, are meticulously maintained. Reviewers have also highlighted the wonderful, caring team that makes this community an excellent choice for memory care. Many appreciate the range of activities available, particularly specialized clubs that cater to residents' interests. The staff's approach to treating residents with love and consideration, making both residents and their families feel like part of a larger family, has been a recurring theme. The food quality and the effort to create a welcoming and engaging environment have also been commended. Families have found comfort in the community's dedication to providing excellent care and support, especially in difficult times.
However, despite the high praise, there have been some concerns. One noted issue involves the management's decision-making on staffing levels, leading to situations where staff members are overwhelmed, affecting the care quality. Another point of contention includes the occasional lapses in activities provided to residents, with some reviewers feeling that more could be done to engage and entertain the residents consistently. Concerns about insufficient communication and engagement from the executive management have also been raised. While the majority of reviews are overwhelmingly positive, emphasizing the compassionate care and beautiful facility, these few areas of criticism suggest room for improvement in management practices, staff-to-resident engagement, and activity scheduling.
AI generated summary of real reviews