Promise Pointe at Tampa Oaks in Temple Terrace, FL, offers specialized care types including assisted living and memory care. The facility provides comprehensive medical support tailored to various needs, such as assistance with wandering, elopement, wound care, and specialized diets for diabetics, including those on oral medications and injections. A team of skilled professionals, including registered nurses and licensed practical nurses, is available on-site 24 hours a day to ensure residents receive the medical attention they require. The community is designed to support advanced dementia conditions, with systems in place for monitoring and guidance for residents who may require assistance throughout the day and night.

In addition to the core health services, Promise Pointe features a range of supportive care options designed to enhance residents' quality of life. Facilities include a barber and beauty salon, as well as incontinence and ambulatory care. The community is configured to accommodate memory loss, featuring secured areas and both indoor and outdoor walking paths. Staff members are trained to assist with daily activities such as bathing, dressing, and toileting, ensuring residents receive the assistance they need. Management of medications is also available, supporting wellness across various health needs and dietary requirements.

The accommodations at Promise Pointe include important features such as housekeeping, scheduled laundry services, and kitchenette access, ensuring a comfortable living environment. Residents appreciate private bathrooms and independent temperature controls, as well as cable access. While some accommodations offer all these services, not every unit will have the same features, allowing for varied living experiences that cater to individual preferences and requirements. The dining options are also tailored to meet diverse nutritional needs, with a private dining room, snacks available, and the ability to order meals or follow set menus that accommodate specific dietary modifications.

Residents can benefit from a variety of amenities and services at Promise Pointe, including an activity room, bistro, and multiple lounges with fireplaces for socializing. The facility also provides on-site religious services, a library, and an exercise room to promote physical and mental well-being. For added convenience, there is internet access and transportation options available to residents. As an added benefit, pets are allowed in the community, so it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a mix of feedback from its residents and their families, highlighting both its strengths and areas for improvement. Many reviewers have praised the community for its clean, beautiful, and welcoming environment. The facility's amenities, including a hair salon, game and family rooms, and a variety of activities like exercise classes, crafts, bingo, and movies, were frequently highlighted as positive aspects. Meals received special mention for being good and well-prepared, contributing to a pleasant living experience for the residents. The staff at this community is often described as friendly, caring, and attentive, with several reviewers pointing out their patience, kindness, and willingness to address concerns and needs effectively. The inclusion of two levels of memory care, providing tailored support for residents with varying needs, was also viewed favorably.

However, there were notable concerns regarding the management and communication issues, particularly highlighted by one reviewer who experienced significant difficulties during the COVID-19 pandemic. Reports of the facility being understaffed, leading to inadequate care and oversight, were also mentioned. Some personal items of residents were noted to have disappeared, and one instance of a resident being expelled due to inability to adhere to mask-wearing protocols during the pandemic was particularly distressing. Despite these challenges, many families still chose this community for their loved ones due to its modern amenities, array of activities, and the overall quality of care provided. Transitioning from another long-term care facility to this one has been described as a positive change by several reviewers, who appreciated the level of attention and service their loved ones received.

AI generated summary of real reviews