New Dimension Family Care operates as a residential care home serving older adults as well as residents under 60 who need daily support. The community is equipped to manage moderate dementia and can accommodate specific medical needs, including oxygen therapy, specialized diets, and oversight for diabetics on oral medications. A registered nurse is on call around the clock to coordinate these clinical services and to monitor changing health conditions.

Daily living assistance is available for residents who require some physical help with bathing, dressing, eating, or toileting. Overnight, an asleep night-shift caregiver remains on site for added safety, and exterior doors are alarmed while the rear of the property is fenced. Mobility support ranges from standby supervision to a full one-person transfer, whether the resident uses a walker or wheelchair.

Resident rooms come furnished, and some include cable service. Regular housekeeping is provided for all accommodations, although specific features can vary by unit, so prospective residents should verify details during a tour.

Meals are prepared on both a set menu and on-order basis, with snacks offered between scheduled dining times. The kitchen can deliver mechanical-chop, puréed, or vegetarian entrées in line with physician-ordered dietary plans, and the staff is accustomed to managing specialized diets for conditions such as diabetes.