The Willows in Oxford, FL, offers a specialized approach to assisted living, catering to residents with varying levels of support requirements, including those living with dementia. The facility is designed to provide full assistance with bathing for residents who need help, ensuring they receive proper hygiene care. While residents generally manage self-care tasks such as eating, dressing, and toileting, staff are available to provide additional support when necessary. This focus on medical care helps maintain the dignity and health of all residents.

In addition to medical assistance, The Willows emphasizes a supportive environment for residents. The staff is trained to handle the unique challenges associated with dementia care, providing a secure and caring atmosphere. The facility features awake night shifts, ensuring that help is available around the clock. The combination of personal care and professional support helps create a sense of safety and well-being for residents as they navigate daily activities.

The accommodations at The Willows vary, offering a range of living options to suit different preferences and needs. Each apartment is designed to balance comfort and functionality, allowing residents to maintain their independence while having access to care as needed. Not all accommodations include the same features, so it's advisable for prospective residents to inquire about specific amenities during their visit. Residents can enjoy a homelike environment tailored to their individual requirements.

Dining at The Willows focuses on providing nutritious meals that cater to resident preferences and dietary needs. The facility offers a variety of options, with flexibility in meal times and menus. As with accommodations, it's important to note that not all units might offer the same dining experience, so discussions with staff during tours can provide insights into individual choices. This attention to dining further enhances the overall living experience.

The Willows provides Internet access for residents, allowing them to stay connected with family and friends or engage in online activities. Additionally, residents may have opportunities to participate in social events and community activities, fostering interaction and engagement. Pets are allowed, enhancing the homely atmosphere. It's a good idea to check with the community during your visit to see if your pet will be allowed. Overall, The Willows strives to create a supportive environment that meets the holistic needs of its residents.

Residents and their families say:

This community consistently receives positive feedback for its attentive and friendly staff, well-maintained facilities, and good food, which contribute to a welcoming and pleasant environment. Many reviewers commend the staff for being caring and compassionate, highlighting that they make efforts to get to know residents by name and ensure their well-being. The facility is described as beautiful and clean, with inviting common areas both inside and out. Regular activities such as card games and Sundaes on Sundays are appreciated by residents, although some have noted that recent activities were limited. The management team, particularly the director, receives praise for providing excellent leadership and maintaining an atmosphere akin to family rather than just a facility.

On the other hand, several reviews point out concerns related to the lack of adequate staffing, especially during the COVID-19 pandemic, which affected the level of care and activities offered. Some reviewers mentioned occasional organizational issues, such as misplaced personal items and insufficient room checks, while others cited concerns regarding the provision of basic needs, such as toilet paper, and limited transportation options. Additionally, changes in ownership and subsequent remodeling (reducing social areas for some residents) have reportedly contributed to increased costs, which some families find burdensome.

Despite these issues, many families have had positive experiences with emergency placements and transitions into the facility, noting the accommodating nature of the staff. There are multiple mentions of the quick response to questions and concerns, reinforcing the perception that the staff is dedicated and communicative. While there is a mix of feedback suggesting areas for improvement, many would recommend the community to others in need of such facilities due to the care and peace of mind provided to both residents and their families.

AI generated summary of real reviews