HarborChase of Dr. Phillips in Orlando, FL, offers a comprehensive range of care services designed to support the diverse needs of its residents, including assisted living, independent living, memory care, and senior living. The facility provides dedicated medical support tailored for residents with various conditions, such as wandering, behavioral issues, and memory loss associated with advanced dementia. With a staff of registered nurses and licensed practical nurses on-site 24 hours a day, residents benefit from continuous medical oversight. The facility is equipped to handle multiple medical needs, including wound care, oxygen support, diabetes management for both oral medications and injections, as well as special dietary requirements.

In addition to the extensive medical support, HarborChase emphasizes a personalized and engaging living experience. Residents have access to a range of services including bathing, dressing, and toileting assistance as needed. The facility also offers various transfer services to ensure the mobility and safety of all residents. On-site support includes memory care, wellness programs, and specialized amenities that cater to individuals with memory loss, promoting engagement and well-being through structured activities. Importantly, those in independent living can take advantage of medication management monitoring, a monthly meal plan, and housekeeping services to enhance their self-sufficiency while ensuring their health needs are met.

The accommodations at HarborChase are designed to provide comfort and convenience for residents. Each unit features essential elements such as cable access, kitchenettes for light meal preparation, and independent temperature controls to personalize living spaces. Many rooms also include private bathrooms and allow for personal touches like painting or decorating to create a homely environment. However, it's important to note that not all accommodations will have all these features, so prospective residents should assess their options prior to moving in. For those in independent living, the facility provides additional services such as monthly meal plans and regular housekeeping to maintain a pleasant living environment.

Residents can enjoy a wealth of amenities and services designed to enhance their quality of life at HarborChase. The community features a pet park, resort-style pool, library, and exercise room, along with a barber and beauty shop for personal grooming. Social activities are promoted through communal gardens, a movie room, and customized offerings like a happy hour and a wine menu focusing on locally sourced products. Residents also have access to preferred tee times on the putting green and options for all-day room service. Transportation and parking services ensure convenient access to the broader community. It's a good idea to check with the community during your visit to see if your pet will be allowed, as pets are permitted in the facility.

Residents and their families say:

This community garnered mixed reviews from various individuals, with several highlighting its amenities and the quality of the food as major positives. Many describe the environment as clean, beautiful, and reminiscent of a high-end resort or country club, complete with spacious living accommodations, a gym, physical therapy facilities, a beauty salon, and a diverse array of activities including art, music, and even virtual bowling, designed to meet the needs of residents. The meals, in particular, received praise for their outstanding quality, with options such as salmon and lamb chops highlighted for their excellence. The staff, especially in the sales and marketing department, was frequently described as compassionate, attentive, helpful, and efficient in communication, making residents and their families feel welcomed and cared for. The community's attempt to maintain a homey atmosphere and its efforts in providing a seamless transition for new residents were also commended.

However, the reviews also outlined some consistent concerns across the board, notably regarding understaffing and the consequent lack of timely and adequate care. Several reviewers voiced frustrations over the lack of communication from the staff, particularly when it came to addressing personal care needs or resolving administrative issues. The nursing staff was mentioned negatively in a few instances for ignoring requests and failing to follow up on medication changes or other health-related concerns. Concerns about cleanliness, specifically mentioning the smell of urine in certain areas, suggest room for improvement in maintenance practices. The community's approach to dealing with residents in the memory care unit and the consistent changes in leadership were further sources of dissatisfaction. Despite these issues, the positive aspects such as the quality of meals and the community's aesthetics resonated broadly, suggesting that while there is significant satisfaction with certain elements of the service, there is a clear need for improvement in staff communication, staffing levels, and resident care practices to create a more consistently positive experience for all residents and their families.

AI generated summary of real reviews