Shangri-La of Melbourne ALF provides assisted living services designed for residents who require help with daily activities while maintaining as much independence as possible. Staff members are on-site around the clock to assist with personal care, mobility support, medication reminders and monitoring. The community is equipped to serve adults of varying ages, including residents under 60, and can adapt care plans as needs change over time.

The facility offers diabetes management for residents who use oral medications, insulin injections, or require sliding-scale dosing. Additional clinical support includes wound care, oxygen administration, special diet oversight, and behavioral monitoring for those who wander or have elopement risks. On-site podiatry visits reduce the need for outside appointments, and the staff accepts residents with psychiatric diagnoses and provides incontinence care.

Resident rooms may include a private bathroom, basic furnishings, cable access, and the option to paint or decorate for a personalized space, though not every accommodation contains each feature. Maintenance and housekeeping services are provided, and common areas are available for social activities and family visits.

Meals are prepared using a combination of set menus and made-to-order items, allowing residents to choose dishes that suit their tastes and physician-directed diet plans. Between scheduled meal times, snacks are offered, and kitchen staff are trained to manage diet modifications ranging from low-sugar to texture-altered options. This structured yet flexible approach helps residents meet nutritional goals without sacrificing variety.