Arbor Oaks at Lakeland Hills in Lakeland, FL, offers specialized care services focused on assisted living and memory care. This facility is equipped to support residents facing advanced dementia conditions, providing medical attention tailored to specific needs such as wanders, elopement, and assistance for various dietary requirements, including management of diabetes. With registered nurses and licensed practical nurses on staff, alongside a 24-hour nursing presence and on-call support, residents receive continuous medical supervision. Transfer support is available for those requiring assistance with mobility, ensuring safety and comfort for all residents.

In addition to medical care, Arbor Oaks offers comprehensive support services that include assistance with bathing, dressing, and toileting needs. The facility is designed to cater to varying levels of assistance, providing a secure environment equipped with alert systems like pull cords and personal emergency response systems for prompt staff response. The addition of on-site medical services, including podiatry, ensures that residents have easy access to essential healthcare without needing to leave the facility.

Accommodations at Arbor Oaks are designed to promote privacy and comfort, featuring options like cable television, private bathrooms, kitchenette facilities, and independent temperature controls. However, it's important to note that not all accommodations come with every feature. Residents can personalize their space to some extent while enjoying a supportive living environment. The dining experience includes a set menu tailored to dietary preferences and modifications, with snacks readily available to meet the varying needs of residents throughout the day.

The facility also offers various amenities and services aimed at enhancing residents' quality of life. On-site religious services are available, along with a barber/beauty shop, ensuring residents can maintain their personal grooming needs. The environment is wheelchair accessible and supports social activities with features like a movie room and comfortable resident parking. Pets are allowed, which can be comforting for many residents, but it's a good idea to check with the community during your visit to see if your pet will be allowed. Additionally, smoking is permitted outside, and internet access is provided for convenience, creating a welcoming and well-rounded living experience for all residents.

Residents and their families say:

This community has garnered positive feedback for its attentive and caring approach towards residents, particularly noted by relatives of those who have stayed there. Reviews highlight the community's success in providing a nurturing environment where residents seem to thrive due to the dedicated staff and comprehensive care plans tailored to individual needs. The presence of a skilled nursing team on-site was particularly appreciated, as it prevented unnecessary emergency room visits, a contrast to previous experiences at other facilities. The community’s proactive communication with family members and its thoughtful inclusion of families during difficult times, such as during the COVID-19 pandemic, were also commendable. Activities and efforts to engage residents, alongside the quality of care delivered, significantly contributed to the positive experiences shared by family members.

Despite the overwhelming positive remarks, there were concerns about management and certain operational aspects. One reviewer expressed dissatisfaction with the facility's director, citing a focus on self-promotion over teamwork and an unpleasant atmosphere for both staff and visitors. Another reviewer mentioned issues with cleanliness and the truthfulness of an administrator. Staff turnover and administrative transparency were also pointed out as areas needing improvement. However, these negative comments appear to be in the minority, with many reviewers focusing more on the dedicated care and positive impact the community had on their loved ones.

The culinary services received praise, with specific mention of the chef preparing healthy and delicious meals. The community was also lauded for its beautiful setting and convenient location. The strong sense of community was a recurring theme, with both staff and residents contributing to a positive and familial atmosphere. A review emphasized the safety and good care their loved one received, underscoring the community's commitment to its residents' well-being. In conclusion, despite some criticisms regarding management and operational issues, the community stands out for its compassionate care, effective communication, and the positive environment it creates for residents and their families.

AI generated summary of real reviews