Brookdale West Hartford offers residents both Assisted Living and Memory Care, with programs structured to address a wide range of health profiles. Care teams are trained to work with individuals who wander during the day or night, those at risk for elopement, residents who live with behavioral challenges, and people who stay awake overnight. Clinical protocols are in place for oxygen therapy, special diets, younger residents under 60, and the full spectrum of diabetes management, including oral medications, insulin injections, and sliding-scale coverage. The community also accepts and supports residents living with advanced dementia conditions.

Daily oversight is reinforced by an on-site RN or LPN, an awake night shift, 24-hour security, door alarms, pull cords, and personal emergency response systems. A nurse is on call around the clock, and background-checked staff include an activity director to coordinate therapeutic engagement. On-site medical services feature podiatry, audiology, dental care, therapy space, and the ability to admit residents with psychiatric needs. Full assistance is available for bathing, dressing, eating, and toileting, while transfer support ranges from standby help and walker use to Hoyer-lift and bed-bound moves.

Residency options include apartments that may feature private bathrooms, kitchenettes, furnishings, independent climate controls, cable service, and the ability to personalize décor; individual units vary, so not every apartment offers every feature. Housekeeping and scheduled laundry are provided. Dining services combine a set menu with made-to-order options, snacks throughout the day, in-room meal delivery, and a private dining room for family visits. The culinary team handles physician-ordered diet modifications such as gluten-free, vegetarian, mechanical-chop, puréed, and thickened-liquid plans.

Residents have access to parking, outdoor smoking areas, and a pet-friendly policy that encourages prospective residents to confirm specific pet guidelines during a visit. The property is wheelchair accessible and houses a barber and beauty shop, exercise and movie rooms, a wellness center, internet access, communal gardens, a library, and regularly scheduled on-site religious services. Additional services include dermatology and music-therapy visits. Scheduled transportation helps residents reach medical appointments, shopping, and local outings.