The Ivy at Watertown provides Assisted Living, Independent Living, and Memory Care, allowing residents to transition between service levels without changing communities. Care plans can be tailored for residents who wander during the day or night, who rely on oxygen, or who manage diabetes with oral medications. Memory Care is equipped to support individuals with moderate dementia, offering structured routines and supervision designed to maintain safety and daily function.

Clinical oversight is anchored by an RN/LPN on staff and a nurse on call around the clock. All employees undergo background checks, and an awake night shift works alongside 24-hour security personnel. Residents can summon help through in-room pull cords or personal emergency response systems. In-house podiatry reduces the need for outside appointments. Staff can provide full assistance with bathing, dressing, and toileting, while offering partial help at mealtimes. Transfer assistance ranges from walker or wheelchair support to one- or two-person lifts, ensuring mobility needs are covered.

Apartments are designed for both privacy and practicality. Many units feature a private bathroom, kitchenette, individual climate controls, and cable access, though configurations vary and not every suite includes every feature. Prospective residents can review layouts to find the combination that best suits their preferences and budget.

Dining follows a set menu that emphasizes balanced nutrition, with the added convenience of Anytime Dining from 7 a.m. to 7 p.m. Residents who need some physical help eating receive that support discreetly. Snacks are available between meals to help manage blood sugar or simply satisfy mid-day hunger.

Residents have access to on-site parking, outside smoking areas, wheelchair-friendly common spaces, a barber/beauty shop, exercise room, movie room, internet connectivity, communal gardens, and regular religious services held in the building. Scheduled transportation is available for shopping, medical appointments, and local outings, making it easier to stay active in and beyond the community.