Sunrise of Westlake Village offers both Assisted Living and Memory Care, allowing residents to remain on the same campus even as needs change. The community manages an extensive range of medical conditions, including daytime and nighttime wandering, elopement risk, combative behaviors, sleep disturbances, wound care requirements, oxygen therapy, special diets, and diabetes management whether the resident uses oral medication, insulin injections, or sliding-scale dosing. Residents with early to advanced dementia are accepted, and individuals under age 60 can also be accommodated when clinically appropriate.

Care delivery is backed by a licensed nurse presence, background-checked staff who remain awake overnight, and 24-hour security with pull-cord and PERS alert systems. An activity director oversees daily engagement, while visiting podiatry and a dedicated therapy room support ongoing health needs. Staff can provide full assistance with bathing, dressing, eating, and toileting, and are trained to manage transfers that range from standby help to two-person or Hoyer-lift moves for bed-bound residents. Walkers and wheelchairs are readily supported.

Private and semiprivate suites vary, but many include a bathroom, kitchenette, independent thermostats, cable access, and the option to paint or decorate. Housekeeping and scheduled laundry are handled by staff. Because floor plans differ, not every accommodation contains every listed feature; prospective residents are encouraged to confirm specifics during a tour.

Dining service offers both set menus and made-to-order options, with snacks available throughout the day, in-room tray service when needed, and a private dining room for family gatherings. The culinary team is equipped to honor physician-ordered diet modifications, including gluten-free meals, mechanical-chopped or pureed textures, thickened liquids, vegetarian selections, and other special requests to help manage health conditions.

Residents have access to on-site parking, outdoor smoking areas, wheelchair-accessible common areas, a barber and beauty shop, exercise room, wellness center, internet access, a library, special-interest clubs, and scheduled transportation for appointments and errands. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community is praised for its dedicated and compassionate staff, who are often noted for their long tenure and genuine care for residents. Reviewers consistently highlight the warm and welcoming atmosphere, likening it to a familial environment. Many point out that the community offers a range of activities and maintain high standards for cleanliness and upkeep, which contribute to a comfortable ambiance that is appreciated by both residents and their families. Despite these positives, there are some concerns reported, such as issues with communication regarding financial matters and administrative processes, particularly when residents move out.

Several reviewers express gratitude for the communication and care provided, especially in challenging circumstances such as moving in or transitions due to health changes. The facility is often described as beautiful and homely, which contrasts with some other options that may feel more clinical or institutional. Staff members are frequently commended for their skill and kindness, and several reviews include heartfelt stories of personalized interactions that have left a positive impression on families. However, a few reviews mention dissatisfaction with certain operational aspects, particularly around the resolution of billing issues and the handling of refunds when transitioning from the community.

Ultimately, this community garners high recommendations from families and residents alike for its focus on resident happiness and safety. Many reviewers feel a sense of peace and satisfaction knowing their loved ones are under such attentive care. There is acknowledgment of some areas in need of improvement, particularly in terms of dining options and administrative consistency, but the overall sentiment remains strongly positive. The combination of enthusiastic staff, engaging activities, and a supportive environment makes it a recommended choice for those seeking assisted living and memory care services.

AI generated summary of real reviews