Knolls West Assisted Living in Victorville, CA, offers both Assisted Living and Memory Care, with programming designed to address mild dementia. Clinical staff can manage residents who are combative, exhibit behavioral issues, or stay up all night, and they provide attention for wound care, oxygen use, special diets, and diabetics on oral medication.

The community runs background checks on employees and keeps staff awake through the night, backed by additional asleep-night personnel, an on-site activity director, and 24-hour security. Residents have in-room pull cords that alert caregivers. On-site professionals handle podiatry and dental needs, and the residence accepts individuals with psychiatric conditions. Caregivers supply full assistance with bathing, eating, dressing, and toileting, and can coordinate mobility ranging from basic walker support to two-person and bed-bound transfers.

Apartments are available with private bathrooms, basic furnishings, and cable connections, and the team handles housekeeping and scheduled laundry. Not every unit includes every feature, so families should verify specific room details during a tour.

Dining follows a set menu with snacks offered throughout the day. Residents may reserve a private dining room for gatherings, and the kitchen accommodates gluten-free, vegetarian, mechanical-chop, puree, and thickened-liquid requirements as part of its diet-management program.

Amenities include resident parking, outdoor smoking areas, wheelchair-accessible common spaces, a barber and beauty shop, exercise and movie rooms, a wellness center, internet access, on-site religious services, a concierge desk, and a library. Transportation options cover community shuttles for medical appointments, as well as proximity to public transit.

Residents and their families say:

Many reviewers have praised the facility for its pleasing aesthetics and loving environment, it is noted as a beautiful place with a perfect patio for spending quality time with loved ones. There's substantial praise for the staff, who consistently demonstrate an attentive nature and provide quality care for residents. The workforce is lauded as kind, helpful and professional, particularly the recreation department which is recognized for helping residents and their families.

Some reviewers expressed gratitude towards the healthcare providers for their capabilities in handling problematic situations and ensuring a pleasant experience. One reviewer commended the staff's exceptional care for their mother who had a slight hip fracture and was starting to become forgetful. They highlighted the respect and patience displayed by the nursing and support staff, the thorough and timely communication, and the significant improvement observed in their mother due to their efforts. This stellar review also applauded the facility's physical therapy staff and the physician's regular check-ups for their roles in the progress achieved. Another reviewer echoed these sentiments, describing the dedication of the staff towards their jobs, even motivating a bedridden patient to engage in physical therapy.

This facility was commended for its food quality and diverse range of activities, with one person saying their father looked forward to meals daily. Another reviewer deemed the facility "an awesome place", highly recommending others to consider it. The facility's commitment to constant improvement and providing care even in challenging conditions was also noted by a few reviewers. The importance of activities was underlined by a reviewer citing their mother-in-law's enjoyment during her rehab period.

However, despite the high-praise, reviewers gave minor suggestions for improvement such as upgrading the phone system for more efficient communication.

AI generated summary of real reviews