Tustin Hills operates as a residential care home, providing round-the-clock supervision and support for older adults who no longer wish to live alone yet do not require the intensity of skilled nursing. Trained caregivers assist with bathing, dressing, grooming, continence care, and mobility, while a dedicated medication-management program ensures that prescriptions are dispensed on schedule and refills are tracked. Residents keep their own primary physicians, but the staff coordinates appointments, relays health updates, and arranges on-site visits from home health nurses, physical therapists, or hospice teams when ordered. Routine vital-sign checks and fall-risk monitoring help catch changes in condition early, allowing timely intervention.

Beyond direct medical oversight, the community maintains a clear emergency protocol that includes in-room call systems, staff certified in first aid and CPR, and access to 24-hour on-call physicians. Transportation can be scheduled for off-site appointments, and a mobile lab service is available for residents who need blood draws without leaving the property. Short-term respite stays are accommodated when space permits, giving family caregivers a break while their loved one receives the same level of daily support as long-term residents. The home also offers structured cognitive-stimulation activities for residents with early memory loss and works with outside therapy providers to continue prescribed rehabilitation plans.

Accommodations are offered in both private and shared arrangements, each furnished but allowing residents to bring personal items. Rooms include basic safety features such as grab bars in bathrooms, smoke detectors, and emergency pull cords; some rooms add step-in showers, individual climate controls, or garden views, but not all accommodations have all the features. Weekly housekeeping, personal laundry service, and linen changes are standard. Common areas include a living room, activity space, and a fenced backyard for supervised outdoor relaxation.

Three nutritionally balanced meals are cooked on site each day, with menus that can be adjusted for diabetes management, low-sodium requirements, or other physician-ordered diets. Residents typically dine together at set times to encourage social interaction, although tray service to the room can be arranged during illness or recovery. Fresh fruit, coffee, and light snacks are available between meals, and caregivers monitor intake to make sure residents are eating adequately. Families are welcome to join a meal with notice, allowing them to observe dietary accommodations firsthand.