Evergreen Cottage I operates as a residential care home and is equipped to support residents with moderate dementia. The team is experienced in managing behaviors such as daytime and nighttime wandering and can supervise individuals who remain awake through the night. Staff monitor oxygen therapy, handle routine wound care, and assist residents who rely on oral diabetic medications. Special dietary requirements are accommodated, and younger adults under 60 are also accepted. On-site podiatry visits reduce the need for outside appointments, allowing residents to receive routine foot and nail care without leaving the property.

Safety protocols include comprehensive background checks for all employees, 24-hour staffing, and both awake and sleep-cycle night coverage. The rear grounds are fenced, exit doors are alarmed, and staff are trained to perform transfers ranging from walker or wheelchair assistance to two-person, Hoyer lift, and bed-bound repositioning. Help with bathing, dressing, and toileting is available at a full-assistance level, while eating support is provided with standby supervision for those who only need cues.

Rooms can be personalized; residents may paint or decorate according to preference, and many rooms are wired for cable television, though not every accommodation includes every feature. The layout offers a choice of private or shared spaces designed for easy wheelchair navigation.

Meals follow a set menu prepared by staff, and snacks are available between meal times. Diet modifications for medical or personal reasons—such as low-sugar, low-sodium, or texture-modified diets—are managed by the kitchen team in coordination with caregivers to ensure consistency with individual care plans.

Residents can spend time outdoors in the communal gardens, access the internet throughout the home, and smokers may use designated outdoor areas. The building is fully wheelchair accessible, making it straightforward for residents with mobility devices to enjoy both indoor and outdoor common spaces.