Heritage Place in San Mateo operates as both an Assisted Living residence and a Residential Care Home, enabling it to support residents who need varying levels of day-to-day help. The care team can manage oxygen therapy, accommodate physician-ordered special diets, and monitor diabetics who take oral medications. Staff members are trained to work with residents who have mild dementia, and an on-site podiatrist visits regularly for foot and mobility health.

Around-the-clock oversight is standard. All employees undergo background checks, and the building is staffed 24 hours a day with awake night personnel while an additional asleep shift is on standby. Security measures include fenced front and rear areas, alarmed doors, pull cords in resident rooms, and personal emergency response systems that alert staff. Caregivers provide full assistance with bathing, eating, dressing, and toileting. Mobility support ranges from standby help for walkers to one- or two-person transfers, Hoyer lift use, and complete bed-bound care when needed.

Resident rooms may include a private bathroom, basic furnishings, individual temperature controls, and cable service, though not every accommodation has every listed feature. Families can review available layouts during a tour to match their preferences for privacy and equipment.

Meals are prepared on site, and the kitchen team offers routine snacks as well as physician-directed diet modifications such as low-sodium or diabetic menus. Staff remain available in the dining area for residents who require full assistance with eating.

Amenities include outdoor smoking areas, wheelchair-accessible common spaces, a barber and beauty shop, a movie room, internet access, and on-site religious services. The community is licensed to provide Parkinson’s care, accepts short-term respite stays, and maintains a hospice waiver for end-of-life support. Coordination with outside health-care providers is routine, and scheduled transportation is offered; public transit stops are also nearby. Pets are allowed. It’s a good idea to check with the community during your visit to see if your pet will be allowed. Standard services cover three daily meals, housekeeping, and laundry.