Ross Senior Care Home in San Jose operates as a residential care home able to address a range of medical needs. The staff is trained to monitor and redirect residents who wander during the day or night and to respond promptly to elopement risks or other behavioral issues. Oxygen management is available, and meal planning can accommodate special diets, including the needs of residents who are diabetic and use oral medication. The community is equipped to support individuals living with moderate dementia and provides the structure and oversight necessary to keep them safe and medically stable.

Staffing includes an asleep-overnight shift, and each apartment is connected to a pull-cord alert system that brings caregivers quickly if help is needed. Hands-on assistance is offered for bathing, dressing, and toileting, while eating support is available for residents who need some physical help rather than full assistance. Transfer support ranges from standby or supervision to a one-person lift for residents who use walkers or wheelchairs, ensuring mobility needs are met without unnecessary limitations.

Private and semi-private rooms are available. Many come furnished, and residents may be able to paint or decorate their space to suit personal preferences; however, not every room includes all these options, so confirming details during a tour is recommended. Cable service is offered in select accommodations for those who want in-room television access.

Meals are provided on a set menu schedule designed to meet general nutritional guidelines and individualized dietary restrictions. Snacks are kept on hand outside of regular meal times so residents can maintain consistent blood-sugar levels or simply satisfy hunger between meals.

On-site amenities include resident parking, wheelchair-accessible pathways and entries, and communal gardens where residents can spend time outdoors or visit with family.