The Village at Hayes Valley provides two primary levels of care—Assisted Living and a secured Memory Care program—giving residents the choice of supportive daily living or specialized dementia services within the same community. Short-term respite stays are accepted, and staff are trained to monitor and manage diabetes, including blood-sugar checks and medication timing. By limiting outside traffic and using controlled access points, the community maintains a secure environment designed to reduce wandering risks while still allowing freedom of movement inside the care neighborhoods.

Residents have access to an array of on-site clinical services that include incontinence and ambulatory care, medication coordination and full medication management, hospice support, and regular visits from a dentist, podiatrist, occupational therapist, and physical therapist. Direct-care staff provide hands-on assistance with bathing, dressing, eating, and toileting whenever needed, and the community is licensed as a memory-care-only environment, reinforcing its focus on cognitive support.

Apartments and suites are available in several layouts; some feature balconies, patios, or a shared deck, while others overlook courtyard spaces or outdoor walking paths. Units are pet-friendly, wheelchair-accessible, and wired for cable TV and high-speed internet, with a limited number offering roll-in showers. A piano or organ is located in a common area for resident use. Not all accommodations include every feature, so prospective residents should verify availability during a tour.

Meals are prepared by a professional chef and served restaurant-style with flexible seating times. The culinary team accommodates kosher, vegetarian, vegan, gluten-free, low-sodium, and no-sugar diets, and can tailor menus for residents with diabetes or other medical restrictions. Guest meals are available, allowing family members to join residents for breakfast, lunch, or dinner.

Daily life is supported by clubs and interest groups, raised garden beds, scheduled happy hours, chair yoga sessions, reminiscence activities, birthday celebrations, live-music events, and outings into the city. A library and computer lounge, multi-purpose activity center, and an on-site swimming pool provide additional options for recreation and social engagement.