Portola Gardens offers both Assisted Living and Memory Care, enabling residents to remain on the same campus even if their needs change. On-site clinical resources include nurses, medication management, speech therapy, physical therapy, occupational therapy, and podiatry services. Diabetes monitoring, incontinence care, ambulatory care, and hospice care are also available. Residents can arrange short-term respite stays, and the community is equipped to support moderate dementia conditions within its dedicated memory care program.

All living areas are contained within a secured community to reduce exit-seeking risks for residents with cognitive changes. Staff provide full assistance with bathing, dressing, eating, and toileting, and they are trained in one-person transfers as well as walker, wheelchair, and standby support. A physician-driven care plan coordinates services such as hospice, rehabilitation therapies, and routine nursing assessments to help residents maintain or regain function.

Accommodations range from private suites to companion rooms, and each layout is wheelchair accessible. Some residences feature views of landscaped grounds, while others open directly onto outdoor walking paths or a garden courtyard. Common areas include a library and computer lounge, fireside seating, and several pet-friendly patios. Not every room or suite has every listed feature, so prospective residents should verify availability during their tour. Limited parking is offered for residents and visitors.

Daily menus provide three chef-prepared meals with options for standard, vegetarian, and kosher preferences. Snacks are available between meals, and staff monitor nutritional intake for residents who require assistance or special diets. Meal service can be provided in the dining room or, when medically necessary, in the resident’s suite.

Residents can stay active through an on-site activity center that hosts arts and crafts, yoga sessions, health and wellness programs, and planned social outings. Secure outdoor areas allow fresh-air breaks and supervised walks. It's a good idea to check with the community during your visit to see if your pet will be allowed.