Residents and their families say:
This community has received a mix of positive and critical feedback, highlighting its clean environment, friendly staff, and an array of activities that keep residents engaged and happy. Reviewers have praised the quality and variety of the food offered, noting that their loved ones seem pleased with their meals. The dedicated staffing team, which has remained consistent through challenging times like the COVID pandemic, has been particularly commended for their commitment to the residents. This has fostered a small, family-like atmosphere that many families find comforting and conducive to their loved ones' well-being. The community also offers a variety of care services, including medication management, laundry, housekeeping, and bathing assistance, which are all included in the monthly rate. Additionally, the presence of medical professionals such as a doctor and nurse who visit the residents each month has been appreciated.
However, not every experience has been positive. There have been instances of communication issues, particularly regarding the clarity of financial charges and the execution of specific care requests, such as medication administration according to preferences. Some reports also mention a lack of prompt action in addressing residents' needs and concerns from the administration. Feedback about the quality of care varies, with a few reviewers noting their loved ones faced challenges with appropriate care levels or responsiveness to health emergencies. There are also comments on the loss of personal items, indicating room for improvement in managing residents' belongings. Despite these criticisms, many reviewers would still recommend this community, highlighting its cleanliness, the staff's friendliness, and the overall caring atmosphere that contributes to making residents feel at home.
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