Joy & Jay Home Care operates as a residential care home that accepts residents with a wide range of medical needs. The team is prepared to manage residents who wander either during the day or at night, have elopement risk, exhibit combative or other behavioral challenges, or stay awake throughout the night. Clinical support extends to wound care, oxygen therapy, special diets, diabetes controlled by oral medication, and advanced dementia conditions. Adults under 60 who require these services are also welcome.

Background-checked caregivers remain on duty around the clock, with an awake night shift in place. The property is protected by fenced front and rear areas, door alarms, a PERS alert system, and 24-hour staffing. The community accepts residents with psychiatric diagnoses and delivers full assistance for bathing, eating, dressing, and toileting. Mobility support spans walker use, wheelchair assistance, standby supervision, one-person or two-person transfers, and full transfers with a Hoyer lift when needed.

Private and semi-private rooms are available; some include an en-suite bathroom, basic furnishings, cable service, and the option to repaint or decorate. Routine housekeeping is included, although not every accommodation provides every listed feature.

Meals follow a set menu with snacks available throughout the day. The kitchen can accommodate gluten-free requests, vegetarian preferences, mechanical chop, purée, thickened liquids, and other physician-ordered diet modifications. Independent living residents can opt for medication-management monitoring, weekly housekeeping, personal laundry, and a monthly meal plan for added convenience.

Residents have access to wheelchair-friendly common areas, an on-site barber and beauty shop, internet connectivity, and communal gardens. Scheduled transportation is offered, and the property is close to public transit for those who prefer that option.