Merrill Gardens at Rockridge provides three distinct levels of care—Independent Living, Assisted Living, and Memory Care—under one roof. Residents with early to advanced dementia are able to remain in familiar surroundings thanks to the community’s capacity to manage complex cognitive conditions within its secure Memory Care neighborhood, while individuals in Assisted or Independent Living receive only the services they need and retain the control they want.

Clinical coverage includes a nurse on call 24 hours a day, an awake night staff, and continuous security presence. Care teams are prepared to redirect residents who wander or are at risk for elopement, supervise oxygen use, follow physician-ordered special diets, and manage diabetics on oral medication. Emergency pull cords and personal emergency response systems immediately alert staff. Full assistance is available for bathing, dressing, eating, and toileting, and the team can accommodate walkers, wheelchairs, standby support, and one-person transfers. Visiting podiatry services reduce off-site travel, and all employees undergo background checks before hire; an activity director coordinates programming that complements each resident’s care plan.

Apartments may offer a private bathroom, kitchenette, individual climate controls, and cable service, though not every unit contains every feature. Independent Living residents can add medication-management monitoring, weekly housekeeping, personal laundry, and a monthly meal plan to build the support package that best fits their routine.

Meals are cooked to order, with snacks available throughout the day. The dining staff can modify menus to align with physician-directed nutritional requirements and personal preferences, accommodating everything from carbohydrate-controlled plans to texture-modified diets.

Residents have access to on-site parking, wheelchair-accessible common areas, a barber and beauty shop, exercise and movie rooms, internet service, communal gardens, scheduled religious services, and community transportation as well as proximity to public transit. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community received numerous positive remarks from residents and their families. Many praised the welcoming and homely atmosphere it provided, noting the facility's cleanliness and modern, bright spaces which made residents feel at home. The variety and quality of meals were frequently highlighted, with specific appreciation for the diversity of food options available, including healthy and well-balanced meals. Several reviewers were particularly impressed by the social aspects, such as the happy hours, exercise classes, and the vibrant community life that encouraged resident engagement. The presence of thoughtful amenities, like rooftop gardens and common patio areas with impressive views, added to the appeal of the community. The pet-friendly policy and the layout of the apartments, offering spacious and independent living options with added assistance as needed, also received positive feedback. Staff friendliness and personableness were noted, even though there were mentions of challenges with efficiency and coordination among new staff members.

Despite the positive feedback, there were several areas of concern. The responsiveness to calls for aid was a significant issue, with delays in staff assistance being reported. Another point of dissatisfaction came from the move-out process, described by one reviewer as challenging and marked by a lack of empathy from the management. There were also comments on the need for improvement in staff training and the efficiency of their coordination, particularly in a community that was still finding its footing. The inconsistency in the knowledgeability of tour guides was mentioned, reflecting a gap in conveying accurate information to potential residents and their families. Despite these areas for improvement, the community was generally recommended by reviewers for its atmosphere, amenities, and care.

AI generated summary of real reviews