Heirloom Gardens of Daly City operates as a residential care home, providing non-institutional living with focused medical oversight. The team is equipped to manage residents who require special diets, including those controlling diabetes with oral medications, and it can support individuals living with mild dementia. Care plans are individualized, with attention to diet modifications and medication timing so that health conditions remain stable and well monitored.

Daily safety and hands-on support are built into the routine. A nurse is on call around the clock, staff members work an awake night shift, and every employee has completed background checks. The building uses door alarms, a fenced rear area, and in-room pull cords that connect residents to staff. Assistance with bathing, dressing, eating, and toileting is available for those who need some physical help, and mobility aid extends to walker or wheelchair use, standby supervision, and one-person transfers.

Residents choose from private or shared rooms, and many rooms can be personalized with paint or décor at the resident’s expense; however, specific features vary by unit, so prospective residents should verify availability. Rooms are designed for step-free movement, and basic utilities and maintenance are included in the rate.

Meals follow a set menu prepared in-house, with snacks offered between scheduled dining times. The kitchen can adjust textures, portion sizes, and ingredients to align with physician-ordered diet plans, including low-sugar or carbohydrate-controlled meals for diabetes management. Not all menu adaptations are available at every meal, so advance notice of dietary needs is recommended.

The community schedules on-site religious services, handles medication management and monitoring, and provides regular housekeeping and laundry. Transportation is arranged for medical appointments and local errands, and the property sits close to public transit for residents and visitors who prefer that option.