Residents and their families say:

Based on the reviews, Pacifica Senior Living Newport Mesa provides a warm and comfortable environment for its residents. The positive feedback demonstrates that the staff is notably caring, efficient, friendly, and professional. One reviewer praised the staff's dedication, saying they dance and sing with residents during activities, evident of their genuine support and engagement. Another reviewer said the staff's responsiveness, patience, and compassion are greatly appreciated. The advantages of this facility are also highlighted by reports of its cleanliness and organized environment, as well as its excellent location in a quiet residential area close to Newport Beach.

Customers were primarily impressed with Pacifica's friendly and caring staff, with multiple reviews stating that the staff are always ready to help. They also make the residents' problems their own and ensure a concerted effort is made to solve any issues promptly. Another appealing feature is the location, as the vicinity is regularly described as clean, well-kept, and close to amenities. The accommodations are said to be beautiful and well maintained, if not spacious. The reviewers especially appreciated the community's cleanliness and its absence of a typical "hospital smell." Additionally, the facility was praised for offering engaging activities for the residents, providing a stimulating environment promoting cognitive and physical health. Furthermore, the services such as regular updates and photographs sent to the family members are applauded, helping them to feel connected and assured about the safety of their loved ones.

The majority of reviews expressed satisfaction with the care provided to family members at the facility. The unique features of Pacifica, like its quaint and cozy atmosphere, tranquil water features, individual care, and well-rounded activities, were also praised. There was a repeated emphasis on the professional and thoughtful care provided by the caregivers. Many reviewers acknowledged their loved ones looked happy, appeared comfortable, safe, and loved their caretakers. During the pandemic, the staff went above and beyond by incorporating fun programming, regular email updates, and photo sharing with family members. Many reviews echoed an appreciation of how the facility communicated and updated them, even in difficult times, which greatly eased their worries.

Several reviews highlight the friendliness and cleanliness of the community. The community is described as well-kept and the staff as supportive and helpful. The staff received numerous commendations for their hard work and compassionate care. Additionally, Pacifica Senior Living Newport Mesa earned high marks for maintaining strong communication, being informative and quick to respond. Many reviewers complimented the engaging activities, ensuring the residents stay entertained and active. Lastly, loved ones of the residents appreciated the level of care, with the staff going above and beyond to ensure residents’ comfort and safety.