Pacifica Burlingame offers Assisted Living, Independent Living, and Memory Care, enabling residents to move seamlessly among care levels if their needs change. Each program is designed to support daily activities such as bathing, dressing, or medication reminders while preserving as much independence as possible. Dedicated Memory Care programming provides structure and supervision tailored to individuals with Alzheimer’s or other forms of dementia, while Independent Living residents benefit from a maintenance-free environment that still allows them to add services as needed.

Additional clinical resources include an on-site Mental Wellness Program that addresses emotional and psychological health, as well as short-stay Respite options for recovery or caregiver relief. Safety infrastructure is in place through an Emergency Alert System that links apartments to staff 24/7, and residents can choose an emergency pendant or wristband for added mobility. Pull-cord Emergency Call Systems are also installed, ensuring multiple ways to summon help quickly.

Accommodations range from studio to one-bedroom layouts, and although features vary by floor plan, options may include a private bathroom with walk-in shower, independent temperature controls, a kitchenette for light meal preparation, and in-room phone, cable or satellite TV, and Wi-Fi connectivity. Select residences open onto outdoor areas or an interior garden, and parking is available for those who still drive. A library and computer lounge provide common space for reading or internet access, but not every unit contains every feature, so it is best to verify details during a tour.

Daily dining includes three chef-prepared meals served restaurant-style, with snacks available between seatings. The culinary staff can accommodate vegetarian, kosher, low-sodium, gluten-free, and other doctor-ordered diet modifications, aiming to balance nutrition with resident preferences. Seasonal menus rotate regularly, and staff track intake to support any needed adjustments.

Residents fill their days with scheduled arts and crafts sessions, visits to an activity center, organized social outings, and membership in various clubs and communities, offering multiple ways to stay engaged with peers and pursue personal interests.

Residents and their families say:

This community has received high praise for its attentive and caring staff, particularly in the memory care unit, which was commended for its adaptability and effective management. Visitors appreciated the environment's cheerfulness and the array of activities available, which seemed to create a joyful living atmosphere for residents. The memory care staff's flexibility in addressing residents' changing needs was particularly noted, underlying the personalized care provided. Moreover, the dining experience, including quality meals and a variety of food choices, was highlighted as a positive aspect, contributing to residents' satisfaction. The community's location, offering easy access to nearby amenities and its secure environment, also received favorable comments. Families felt welcomed and reassured by the warmth and professionalism of the staff during tours and visits.

However, the community faced criticism regarding its management changes, with a noted decline in the warm and hospitable ambiance that was once its hallmark, particularly after transitioning to new ownership. The alterations led to less personal interactions and a noticeable drop in food quality, affecting the overall atmosphere. Additionally, strict adherence to rules and procedures by the current Executive Director, along with a lack of willingness to engage in open discussions, was viewed negatively. Despite these concerns, the continuity of care and certain staff members' dedication encouraged some families to remain with the community. The consistent level of care, especially in the memory care unit, was a key factor for this decision, suggesting that the quality of individual interactions and the effectiveness of care provided can significantly influence family decisions during challenging times.

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