Heirloom Gardens of Burlingame operates as both an Assisted Living residence and a licensed Residential Care Home, allowing it to serve older adults who need day-to-day support while remaining in a homelike setting. Medical oversight covers special diet needs, diabetics on oral medications, and residents living with mild dementia. The community delivers on-site Memory Care, Incontinence Care, Ambulatory Care, and Hospice Care, reducing the need for outside appointments.

Around-the-clock staff coverage backs these clinical services. A nurse is on call 24 hours a day, and every employee undergoes background checks. The building has 24-hour staffed security, a fenced rear area, alarmed doors, and in-room pull cords that send alerts directly to caregivers. Residents who need help with personal care receive full assistance for bathing, dressing, eating, and toileting. Transfer support is available for individuals who use walkers or wheelchairs, need standby supervision, or require a one-person transfer.

Living quarters can be personalized; residents are allowed to paint or otherwise decorate their rooms, although not every accommodation includes every customization option. Rooms vary in size and layout, so prospective residents should confirm specific features during a tour.

Meals follow a set menu prepared on site, and the kitchen team can adjust portions and ingredients to meet physician-ordered or preference-based diet modifications. This includes managing carbohydrate counts for diabetics and other prescribed dietary plans.

Additional services include medication management and regular monitoring to help residents stay on track with prescriptions. Housekeeping and personal laundry are handled by staff on a routine schedule, and transportation is available for medical appointments and local errands, subject to community policies and advance booking.