Pleasant Living Surprise operates as a residential care home equipped to manage a wide range of health needs. The team is accustomed to residents who wander during the day or night, have elopement risk, display combative or other behavioral issues, or stay awake through the night. Clinical care extends to wound management, oxygen therapy, and specialized diets. The community is prepared for residents under 60 and those managing diabetes by oral medication, injections, or sliding-scale protocols. Support for advanced dementia is in place, and podiatry visits are offered on site. Psychiatric conditions are accepted, ensuring continuity of care for residents with co-existing mental-health diagnoses.

Registered nurses and licensed practical nurses are on staff, with a nurse on call around the clock. Staff members pass background checks, work an overnight shift, and receive alerts through a personal emergency response system. A fenced rear area, alarmed doors, and monitored exits help maintain safety for residents at risk of wandering. Caregivers provide full assistance with bathing, dressing, eating, and toileting, and they can accommodate nearly any transfer requirement, from standby help with a walker to two-person or Hoyer-lift support for bed-bound individuals.

Residents can choose from rooms that may include a private bathroom, basic furnishings, cable service, and the option to repaint or decorate. Because layouts differ, not every room includes each feature, so prospective residents should verify details during a visit.

Meals follow a set menu, but kitchen staff will prepare on-order selections when needed and keep snacks available throughout the day. Diet modifications—whether for diabetes, texture changes, or other physician-ordered plans—are implemented without extra charge.

Additional conveniences include resident parking, wheelchair-accessible common areas, internet access, communal gardens, and outdoor smoking areas. Regular on-site religious services are offered, and the community participates in ALTCS for residents who qualify. Scheduled transportation supports medical appointments and local errands.