Orchard Pointe at Surprise provides specialized assisted living and memory care tailored to meet the unique needs of its residents. This facility is equipped to assist individuals who may require support due to various health conditions, including wandering, behavioral challenges, and advanced dementia. Medical professionals, such as registered nurses and licensed practical nurses, are present around the clock to ensure residents receive timely care and supervision. They offer extensive services, including wound care, oxygen management, and special dietary accommodations, providing peace of mind for families and the necessary support for residents under 60 years old, including those with diabetes.

In addition to core medical services, Orchard Pointe at Surprise focuses on holistic care and convenience for its residents. The facility offers comprehensive assistance with daily living activities, such as bathing, eating, dressing, and toileting, accommodating a range of transfer needs from wheelchair support to full transfer assistance. Security measures, including a fenced rear, door alarms, and staff on-site 24 hours a day, further enhance safety for those who may wander or require additional vigilance. The presence of activity directors promises engaging programs that cater to the interests and needs of the residents, making it a supportive environment for both care and companionship.

Accommodations at Orchard Pointe at Surprise come equipped with various amenities designed for comfort and convenience. Residents can enjoy private bathrooms and kitchenettes in select units, while others may have features like independent temperature controls and furnished living spaces. Scheduled laundry services and housekeeping are also available, ensuring a maintained living environment. It’s important to note that not all accommodations come with the same features, and residents have the option to personalize their rooms with decor and paint as they see fit, fostering a sense of home.

Dining at Orchard Pointe is designed to meet a variety of dietary needs and preferences. Residents can enjoy in-room dining options and a set menu that caters to individual requirements, including pureed and gluten-free meals as well as vegetarian options. Snacks are available throughout the day, and there is a private dining room for special occasions. The staff is experienced in managing diet modifications, ensuring that all residents receive meals that suit their health requirements.

The amenities and services at Orchard Pointe at Surprise further enhance the quality of life for residents. The facility includes communal gardens, a library, and a movie room, offering spaces for relaxation and social interaction. There are special interest clubs and on-site religious services to foster community and personal well-being. Residents have access to an exercise room, barber/beauty shop, and internet service, while outdoor smoking is permitted. Transportation options are also available for those who wish to explore the surrounding area. It's a good idea to check with the community during your visit to see if your pet will be allowed, as pets are permitted in the facility.

Residents and their families say:

This community receives frequent praise for its caring staff, welcoming atmosphere, and dedicated level of resident support. Many reviewers emphasize that staff members show genuine compassion, attentiveness, and respect toward residents, often going above and beyond to help families feel comfortable during transitions and throughout their loved ones’ stay. Communication is highlighted as clear and consistent, with several families feeling reassured and involved in the care process. The presence of a robust activities calendar, well-maintained and clean facilities, and amenities that promote both safety and engagement are also commonly noted. Reviewers often share their gratitude for the positive impact this community has had on their relatives, describing the environment as home-like and inclusive.

Multiple reviewers mention that their loved ones—whether in assisted living or memory care—were treated with kindness and provided with a variety of activities to keep them engaged. Families enjoy the friendly interactions with staff, and several point out thoughtful details such as live musical entertainment, spiritual services, and special events. The food is generally well-liked, and the facility is described as clean, bright, and inviting. Negative feedback is minimal; a few reviewers mention concerns with apartment layouts and personal preferences regarding room configurations, but these were not widespread criticisms.

One reviewer said the facility needed some work and found some aspects of the apartment layout and staff presentation during a tour unprofessional. However, most others described the environment and staff positively, indicating that the primary experiences were very favorable. Families repeatedly express satisfaction with the high quality of care, feeling confident and grateful for the support and attention their relatives receive in this community.

AI generated summary of real reviews