Assisted Living of Surprise operates as a residential care home optimized for residents who need consistent medical oversight. The community is equipped to manage complex conditions, including advanced dementia, frequent wandering both day and night, elopement risk, and behavioral challenges. Staff can provide wound care, administer oxygen, and create special diet plans. Diabetic management covers oral medications, injections, and sliding-scale insulin. The team is also prepared to support residents younger than 60 when appropriate.

On-site care is backed by an awake night shift, 24-hour staffing, a fully fenced rear area, alarmed doors, and a personal emergency response system that alerts caregivers. Full assistance is available for bathing, eating, dressing, and toileting. Mobility support ranges from standby help for walkers to one- or two-person transfers, full Hoyer lift transfers, and care for bed-bound residents.

Accommodation options include furnished rooms that may feature private bathrooms, cable service, and the ability to paint or decorate subject to availability; not every room offers every feature. Housekeeping and scheduled laundry are part of standard services, keeping living areas clean and clothing managed without resident effort.

Dining follows a set menu with snacks available throughout the day. The kitchen adjusts meals for gluten-free, vegetarian, mechanical-chop, purée, and thickened-liquid needs while also managing other physician-ordered diet modifications. This targeted approach supports residents who require strict dietary control due to medical conditions.

Community amenities focus on practical needs. Common areas and resident rooms are wheelchair accessible, and internet access is provided for those who want to stay connected with family or manage personal affairs online.