Residents and their families say:
This community has garnered mixed reviews, with many users expressing satisfaction with various aspects of their experience, particularly praising the attentive and friendly staff. One reviewer highlighted the exceptional support received from the front desk personnel, noting the genuine enjoyment and patience displayed towards residents and guests. The community's design, amenities, and activities were repeatedly commended, with particular appreciation for its beautiful grounds, varied housing options to meet different needs and tastes, and the comprehensive care center. The dining experience was generally viewed positively, with the food quality and variety receiving praise, though there were mentions of issues with meal delivery temperatures.
However, some negative aspects were mentioned across reviews. A few reviewers encountered cleanliness and maintenance issues upon moving in, alongside a perceived lack of cooperative behavior from a salesperson. The quality of care in the skilled nursing facility was criticized by one individual, marking a stark contrast to the otherwise friendly staff noted elsewhere. Another point of contention was the feeling of unwelcomeness during a tour and complaints regarding continuous noise due to ongoing repairs and renovations. Despite these criticisms, the community was described as upscale, pleasant, and a place where thorough thought has been put into ensuring resident safety and satisfaction, though concerns about high costs, particularly entrance fees, were noted by several reviewers.
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