Residents and their families say:

Pacifica Senior Living Paradise Valley was praised by multiple reviewers for its excellent service, friendly staff, and comfortable accommodation. The environment was described as "homely" and "welcoming", indicating a positive atmosphere for residents. The facilities, including large apartments with high ceilings and spacious bathrooms, were highlighted as a notable feature. There were also mentions of ample outdoor space for residents.

Many reviewers expressed appreciation for the staff's kindness, professionalism, and genuine care for residents. The sense of the community being like a family was a recurrent theme. In addition, the staff's effort in accommodating communication needs of the family members was acknowledged. The diverse range of activities provided for residents and the opportunities for field trips and outings were described as excellent. The quality of food was highly complimented. Several loved ones of residents wrote about how residents have thrived socially since their arrival at Pacifica Senior Living.

The care and attention given to memory care residents were highly praised by many reviewers. Many people shared their relief and satisfaction regarding the high standard of care for residents' physical, emotional, and social needs. One reviewer even described the attention given to each resident as "astounding". Additionally, the staff’s preparedness and resourcefulness in handling the Covid 19 pandemic was recognized and appreciated. Their diligence in regular updating and reporting to the loved ones of the residents conveyed a sense of trust and reassurance to many. The secure and safe environment for residents was emphasized. There were multiple references to the facility's proactive role in organizing engaging activities and sessions for the residents. They stressed that residents’ personal needs were tailored and delivered in a comfortable, home-like atmosphere.