West Valley Helping Hands 2 LLC in Peoria, Arizona, operates as a residential care home that accepts residents with a wide range of medical needs. The team is prepared for those who wander or are at risk for elopement, and they work with individuals who may show combative behavior, have other behavioral issues, or stay up throughout the night. Clinical support extends to wound care management, oxygen therapy, and carefully monitored special diets. The home also accommodates residents under 60 years old and provides structured assistance for diabetics on oral medications, injections, or sliding-scale insulin. Staff are trained to support advanced dementia conditions so that residents can remain in place even as memory-related challenges progress.

Clinical oversight is supported by a 24-hour on-call nurse. Staff members undergo background checks, and an awake night shift is supplemented by additional staff who sleep on site for rapid response. Security measures include a fenced rear area, door alarms, and a PERS alert system that immediately notifies caregivers. On-site podiatry visits reduce the need for outside appointments, and the community accepts residents with psychiatric diagnoses. Direct care covers full assistance with bathing, eating, dressing, and toileting. Mobility support ranges from standby help with a walker to two-person transfers or Hoyer-lift use for bed-bound residents.

Private and semi-private rooms come furnished, but residents may bring personal items and can repaint or decorate subject to community guidelines. Cable service is available in some, but not all, rooms, so families should confirm availability when touring.

Meals follow a set menu designed by staff, but residents may order alternatives at each sitting, and snacks are available between meals. The kitchen can modify textures, portion sizes, and nutrient profiles to meet physician-ordered diets, including low-sodium, carbohydrate-controlled, or other specialized meal plans.

Residents have access to on-site parking, exterior smoking areas, wheelchair-accessible common spaces, and community-wide internet. Outdoor communal gardens provide a place to walk or sit, and transportation can be arranged for medical appointments or personal errands. On-site religious services are scheduled for those who wish to attend.