Mesa Serenity operates as a residential care home and is equipped to handle a wide spectrum of health needs. The staff and on-call clinical team support residents who wander at any time of day, have a history of elopement or combative behaviors, live with advanced dementia, stay awake through the night or require psychiatric oversight. Complex medical requirements such as wound care, oxygen therapy and special diet management are available, and diabetics—whether managed by oral medication, scheduled injections or a sliding-scale regimen—receive close monitoring. Residents under 60 with significant care needs are accepted.

Daily support is delivered by trained caregivers who remain on site around the clock. The community maintains background-checked staff, an awake night shift, door alarms, fenced outdoor areas and PERS devices that alert team members to emergencies. Transfers are performed at the level each resident needs, ranging from standby assistance with a walker to two-person or full Hoyer-lift moves for those who are bed-bound. Full assistance is offered for bathing, dressing, eating and toileting, and a nurse remains on call 24/7. On-site podiatry visits limit the need for outside appointments.

Private and semi-private rooms are available; some include a private bathroom, independent temperature controls, cable service and the option to paint or decorate, while other rooms may not offer every feature. Each space comes furnished unless a resident prefers to bring personal items. For those living independently on the campus, medication-management monitoring and laundry service can be added without moving to the higher-care setting.

Meals are prepared three times daily, with a set menu plus on-order selections to accommodate preferences and physician-directed diets. Snacks are stocked and accessible outside scheduled meal times, and staff handle all aspects of diet modifications—from carbohydrate counting for diabetics to texture adjustments for residents with swallowing issues.

Residents and their guests have access to on-site parking, wheelchair-friendly common areas, internet connectivity, communal gardens and scheduled transportation for errands and medical appointments. Smoking is allowed in designated outdoor areas. Regular religious services are held on campus, and the community accepts ALTCS for those who qualify.