Brookdale East Arbor in Mesa, AZ, provides specialized assisted living and memory care services tailored to meet the needs of residents experiencing various levels of cognitive decline. With a focus on safety and comprehensive medical support, the facility is equipped to handle specific medical challenges including wandering, elopement, combative behavior, and advanced dementia conditions. Care is managed by a dedicated team that includes an RN or LPN on staff, and a 24-hour nurse on call, ensuring residents receive continuous oversight and support. This facility also accommodates those requiring wound care, oxygen support, and diabetic management, all while allowing for dietary considerations.

The care offered at Brookdale East Arbor extends beyond basic assistance; it includes full support for activities of daily living such as bathing, eating, dressing, and toileting. The facility provides a range of transfer services to meet residents' mobility needs, from supervision for those using walkers and wheelchairs to comprehensive assistance with a Hoyer lift for bed-bound individuals. The environment is designed specifically for memory care with secured areas and alerts for staff, ensuring that all residents can live comfortably and with dignity, regardless of their level of dependency.

Accommodations at Brookdale East Arbor are designed with resident comfort in mind. Each living space includes independent temperature controls, and while some units may come with private bathrooms and cable television, not all accommodations have the same features. Residents are encouraged to personalize their spaces, painting and decorating according to their tastes. Dining at the facility is also focused on individual needs, with a set menu that allows for dietary modifications. Residents have access to on-order food options and snacks to ensure that their nutritional preferences are met.

A variety of amenities and services are available to enhance the living experience at Brookdale East Arbor. Residents can participate in on-site religious services, enjoy communal gardens, and utilize the movie room. The facility also offers a wellness center, barber/beauty shop, an exercise room, and internet access. For those who enjoy outdoor activities, there are multiple walking paths, and residents can have pets, subject to the community's guidelines. It’s a good idea to check with the community during your visit to see if your pet will be allowed. Parking is available for residents, and transportation services ensure access to appointments and outings.

Residents and their families say:

This community has received mixed feedback from residents and their families, with many praising the quality of life provided here, while some voiced concerns. Positive reviews frequently highlighted the friendliness of the staff and residents, modern and clean living spaces, and a variety of activities and amenities. Residents enjoy musical performances, happy hours, ice cream socials on Sundays, religious services, and daily exercise groups, contributing to a lively and enjoyable atmosphere. The dedicated staff, including a standout chef praised for excellent food, along with a range of on-site healthcare services like a hair salon, pediatrist, and visiting doctors, add to the appeal of this community. The facility's recent renovation and attention to accessibility and cleanliness were also commended. The availability of outdoor spaces, pet-friendly policies, and efforts to maintain a COVID-free environment during the pandemic were particularly appreciated.

However, there were a few recurring criticisms. Notable among them was the high turnover of caregiving staff, which raised concerns about consistency in care and the ability to form lasting relationships with caregivers. The quality of the food received mixed reviews, with some residents finding it less than satisfactory. Communication and billing issues were mentioned as areas needing improvement. Despite these critiques, many families selected this community for its secure environment, appealing amenities, and compassionate care, especially for those in need of assisted living or dealing with memory issues.

In summary, while this community shines in its provision of a comfortable, engaging, and supportive environment for its residents, it does face challenges with staff turnover and some operational aspects. The personal touches, like remembering residents' preferences and offering diverse programs, make it a cherished home for many. However, potential residents and their families may want to inquire about the efforts to address the mentioned concerns to ensure the best fit for their needs.

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