Palm Valley Living is licensed as a residential care home, allowing it to provide a smaller, more controlled setting for residents who need ongoing health oversight. The community is equipped to manage a wide range of medical conditions, including residents who wander at any time of day, present an elopement risk, display combative behavior, stay up all night, require wound care, use oxygen, follow special diets, are younger than 60, or manage diabetes with oral medication, injections, or a sliding-scale regimen. Staff members are also trained to support advanced dementia, ensuring consistency for individuals with complex cognitive needs.

Direct care is reinforced by an RN or LPN on staff, a nurse on call 24 hours a day, and background-checked employees who remain awake through the night. The building uses multiple security layers, such as a fenced rear area, door alarms, and a personal emergency response system that alerts staff when activated. Visiting podiatry services reduce outside appointments for routine foot care. Residents who need help with bathing, eating, dressing, or toileting can receive full assistance. Transfer options range from simple standby support to two-person or Hoyer-lift transfers, and bed-bound individuals can be safely moved as well.

Private and semi-private rooms can be personalized, and some allow residents to paint or decorate to their preference. Cable service and regular housekeeping are available in many units, but availability can differ by room type, so families should verify which features come with each accommodation.

Meals follow a set menu prepared by staff trained in diet modifications and management. The kitchen can accommodate gluten-free, vegetarian, mechanical-chopped, puréed, and thickened-liquid diets. Snacks are stocked throughout the day, and in-room dining can be arranged when needed to maintain nutritional intake for residents with limited mobility or specific health concerns.

Palm Valley Living offers wheelchair-accessible common areas, internet access for residents and guests, and a communal garden space that gives individuals a secure place for fresh air and light activity without leaving the property.